Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

MSFSS3003 Mapping and Delivery Guide
Resolve quality and compliance issues

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency MSFSS3003 - Resolve quality and compliance issues
Description
Employability Skills
Learning Outcomes and Application This unit of competency covers resolving routine quality and compliance issues in the fabrication, assembly and installation of security screens and grilles. Licensing, legislative or certification requirements may apply to this unit and relevant state/territory and local government agencies should be consulted to determine any necessary certification or licensing for undertaking security screens and grilles work. Access to construction sites requires certification of general induction training specified by the National Code of Practice for Induction for Construction Work (ASCC 2007).
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessors must:

hold training and assessment competencies as determined by the National Skills Standards Council (NSSC) or its successors

have vocational competency in the furnishing industry at least to the level being assessed with broad industry knowledge and experience, usually combined with a relevant industry qualification

be familiar with the current skills and knowledge used and have relevant, current experience in the furnishing industry.

Assessment methods must confirm consistency of performance over time rather than a single assessment event and in a range of workplace relevant contexts.

Assessment must be by observation of relevant tasks with questioning on underpinning knowledge and, where applicable, multimedia evidence, supervisor’s reports, projects and work samples.

Assessment is to be conducted on single units of competency or in conjunction with other related units of competency. Foundation skills are integral to competent performance in the unit and should not be assessed separately.

Assessment must occur on the job or in a workplace simulated facility with relevant process, equipment, materials, work instructions and deadlines.

Access is required to materials and equipment relevant to rectifying quality and compliance issues in the manufacturing and/or installation of security screens and grilles, specifications, and relevant standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Plan and prepare for work
  • Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with
  • Instructions and/or plans are read and interpreted to identify the process required to complete work tasks
  • Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement
  • Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use
  • Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied
       
Element: Identify quality and/or compliance issues
  • Issues to be investigated are defined and determined
  • Issues are assessed to determine whether it is a defect in workmanship, process or material
  • Current conditions of hardware, software, user or procedure are objectively identified and documented
  • Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause
       
Element: Recommend solutions to resolve issues identified
  • Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation
  • Potential solutions to resolve the issue are identified and ranked
  • A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level
  • Solution to fix the issue or refer is selected and provided to an appropriate person for decision
  • Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness
  • Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome
       
Element: Complete work and clean up
  • Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements
  • Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and prepare for work

1.1

Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with

1.2

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

1.3

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement

1.4

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

1.5

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

2

Identify quality and/or compliance issues

2.1

Issues to be investigated are defined and determined

2.2

Issues are assessed to determine whether it is a defect in workmanship, process or material

2.3

Current conditions of hardware, software, user or procedure are objectively identified and documented

2.4

Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause

3

Recommend solutions to resolve issues identified

3.1

Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation

3.2

Potential solutions to resolve the issue are identified and ranked

3.3

A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level

3.4

Solution to fix the issue or refer is selected and provided to an appropriate person for decision

3.5

Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness

3.6

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

4

Complete work and clean up

4.1

Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements

4.2

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements

Interpret work order and locate and apply relevant information

Apply safe handling requirements for equipment, products and materials, including use of personal protective equipment

Identify materials used in the work process

Follow work instructions, operating procedures and inspection processes to:

minimise the risk of injury to self or others

prevent damage to goods, equipment and products

maintain required production output and product quality

Inspect and assess of a minimum of three (3) separate and different quality and two (2) compliance issues and have recommendations accepted

Use mathematical ideas and techniques to correctly complete measurements, calculate area and estimate material requirements

Communicate ideas and information to enable confirmation of work requirements and specifications and the reporting of work outcomes and problems, interpret basic plans and follow safety procedures

Avoid backtracking, work flow interruptions or wastage

Work with others and in a team by recognising dependencies and using cooperative approaches to optimise work flow and productivity

State or territory WHS legislation, regulations, standards and codes of practice relevant to the full range of processes for resolving quality and compliance issues

Organisational and site standards, requirements, policies and procedures for resolving quality and compliance issues

Environmental protection requirements relating to the disposal of waste material

Established communication channels and protocols

Relevant problem identification and resolution

Current industry practices

Procedures for the recording, reporting and maintenance of workplace records and information

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Plan and prepare for work

1.1

Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with

1.2

Instructions and/or plans are read and interpreted to identify the process required to complete work tasks

1.3

Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement

1.4

Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use

1.5

Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied

2

Identify quality and/or compliance issues

2.1

Issues to be investigated are defined and determined

2.2

Issues are assessed to determine whether it is a defect in workmanship, process or material

2.3

Current conditions of hardware, software, user or procedure are objectively identified and documented

2.4

Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause

3

Recommend solutions to resolve issues identified

3.1

Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation

3.2

Potential solutions to resolve the issue are identified and ranked

3.3

A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level

3.4

Solution to fix the issue or refer is selected and provided to an appropriate person for decision

3.5

Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness

3.6

Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome

4

Complete work and clean up

4.1

Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements

4.2

Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Unit context includes:

WHS requirements, including legislation, building codes, material safety management systems, hazardous and dangerous goods codes, and local safe operating procedures or equivalent

work is carried out in accordance with legislative obligations, environmental legislation, relevant health regulations, manual handling procedures and organisation insurance requirements

work requires individuals to demonstrate some discretion, judgement and problem solving

Quality or compliance issues include:

hardware

software

user and/or procedural quality or compliance issues that increase:

wastage

re-work and/or increase production/installation time

defective or inappropriate materials and/or equipment

Personal protective equipment includes:

that prescribed under legislation, regulation and enterprise policies and practices

Information and procedures include:

workplace procedures relating to the use of tools and equipment and personal protective equipment

work instructions, including job sheets, cutting lists, plans, drawings and designs

workplace procedures relating to reporting and communication

manufacturer specifications and operational procedures

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Applicable work health and safety (WHS), legislative and organisational requirements relevant to quality or compliance issues in the manufacturing and installation of security screens and grilles are verified and complied with 
Instructions and/or plans are read and interpreted to identify the process required to complete work tasks 
Tools and equipment selected to carry out tasks are consistent with the requirements of the job, checked for serviceability, and any faults are rectified or reported prior to commencement 
Materials appropriate to the work application are identified, obtained, prepared, safely handled and located ready for use 
Workplace environment considerations are identified and measures to reduce noise, dust and obstacles are applied 
Issues to be investigated are defined and determined 
Issues are assessed to determine whether it is a defect in workmanship, process or material 
Current conditions of hardware, software, user or procedure are objectively identified and documented 
Verbal and/or written report is provided in accordance with organisation policy on the nature of the problem and probable cause 
Hardware, software, user or procedural quality and/or compliance areas are reported to appropriate person in the organisation 
Potential solutions to resolve the issue are identified and ranked 
A determination is made in accordance with organisational policy whether the issue can be resolved at current or higher level 
Solution to fix the issue or refer is selected and provided to an appropriate person for decision 
Implementation of the recommended solution is planned together with an evaluations strategy to assess the solutions’ effectiveness 
Verbal and/or written report is submitted in accordance with organisational requirements recommending action to be taken and/or advising action taken and outcome 
Work area is cleared and materials disposed of, re-used or recycled in accordance with organisational requirements 
Tools and equipment are cleaned, checked, maintained and stored in accordance with organisational requirements 

Forms

Assessment Cover Sheet

MSFSS3003 - Resolve quality and compliance issues
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

MSFSS3003 - Resolve quality and compliance issues

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: